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& Prices 2009
In these Booking Conditions "you"
and" your "means all persons named on the booking form including
anyone who is added or substituted at a later date). "We" "us"
“our” and "owner" means Stewart and Michelle Cook
of Les Roches, Fonroque 24500, Dordogne France.
1. THE PROPERTY
1. 1. The property known as Les Roches, is offered for holiday rental
subject to confirmation by Stewart and Michelle Cook, the owners.
2. HOW TO BOOK
2.1 You must contact us before making a booking to obtain confirmation
of availability. Subject to availability, and on your request, a provisional
reservation will then be made. The following must then be sent to us within
(a) The completed and signed booking form: The person who signs the booking
form certifies that he/she is authorised to agree the Booking Conditions
on behalf of all persons included on the Booking Form, including those
substituted/added at a later date. The signatory must be a member of the
party occupying the property and must be 18 years or over. Bookings cannot
be accepted from parties of young people less than 18 years of age.
(b) The payments referred to in clause 3.1 below (Failure to meet this
requirement may result in a cancellation of the provisional booking)
3.1 A non-refundable deposit of a 25% of the rental cost must be paid
within 7 days of making your provisional reservation.
3.2 The balance must be paid not less than 12 weeks (84 days) prior to
your arrival at the Property. This must be accompanied by a security deposit
3.3 We are entitled to treat your booking as cancelled if you fail to
pay the balance on time. (See Cancellation, clause 8)
3.4 Bookings taken within 12 weeks of your arrival at Les Roches must
be paid in full, including the security deposit.
4.1 Once we have received your booking form and all appropriate payments,
we will confirm your booking by issuing a confirmation invoice. This invoice
will be sent to the party leader. Please check this invoice carefully
as soon as you receive it. Contact us immediately if any information which
appears on the confirmation or any other document appears to be incorrect
or incomplete as it may not be possible to make changes later.
4.2 A binding contract between you and us will come into existence on
receipt of your deposit
5.1 The prices given are in sterling and the rental price is weekly.
5.2 Les Roches is let fully furnished and equipped. The price for Les
Roches includes linen, a weekly clean, and electricity. Additional services
are clearly stated in the property description.
5.3 We reserve the right to make changes to and correct errors in advertised
prices at any time before your holiday is confirmed. We will advise you
of any error of which we are aware of at the time of booking.
6. SECURITY DEPOSIT
6.1 A security deposit of £250 is required to cover the cost of
any damages or breakages to, or at the property.
This amount will be cashed 12 weeks prior to your arrival at the property,
it is payable with your holiday balance.
6.2 It may take up to 2 weeks after your departure from the property to
return the deposit to you. Delays can be caused whilst waiting for proof
6.3 The cost of any damage caused by you will be deducted from the security
deposit and the remaining balance will be returned to you. If the security
deposit paid by you is not sufficient to cover the cost of such damage,
we will be entitled to recover any additional costs from you.
6.4 Some damages may not be immediately obvious to us upon your departure.
We reserve the right to charge you for any damage noted in the property
after your departure.
6.5 Unless otherwise specified, security deposits will always be refunded
to the party leader
6.6 We reserve the right to hold the security deposit for longer than
2 weeks if there is a dispute over damage, or we are awaiting bills/proof
7. ALTERATIONS/CANCELLATION BY THE
7.1 In the unlikely event of a significant change or cancellation of your
booking by us, we will inform you as soon as possible. In the event of cancellation by us, a refund will be
given of all monies paid by you within 7 days.
8.CANCELLATlON BY YOU
8.1 Any cancellation by you (for whatever reason) must be in writing.
(Including email or fax). The effective date of cancellation is the date
we receive written notification.
8.2 If you cancel 12 weeks or more prior to your arrival at the property
you will lose your deposit.
8.3 If you cancel less than 12 weeks before your arrival at the property
or the booking is cancelled due to your non-payment, the Owner shall be
entitled to the full cost of the holiday from you.
8.4 We will endeavor to obtain a replacement client. If a replacement
is obtained, we will then refund all monies paid by you, less any difference
between the price you paid for the property and the price paid by the
8.5 If the reason for your cancellation is covered under the terms of
your insurance policy, you may be able to reclaim these charges. Claims
must be made direct to the insurance company concerned.
9. YOUR RESPONSIBILITIES
9.1 You must keep the property and all furniture, fittings, facilities,
equipment and grounds in the same state of repair and condition as at
the commencement of the holiday, and in the same state of cleanliness
and general order in which it was found. You will be responsible for the
payment for any breakages, loss or damage to the property caused by you.
(We recommend that you take out adequate insurance cover to cover this).The
Owner reserves the right to make deductions from the security deposit
for any extra cleaning, over the number of hours committed to departure
cleaning, and to claim against you for damage or loss, the cost of which
exceeds the security deposit.
9.2 You must report to us, without delay, any defects in the Property
or breakdown in the equipment, plant, machinery or appliances in the Property
and garden, and arrangements for repair and/or replacement will be made
as soon as possible.
9.3 The parking of caravans/pitching of tents at the property is strictly
9.4 Smoking is strictly forbidden inside Les Roches.
10. NUMBER OF PEOPLE USING THE PROPERTY
10.1 Only the number of persons stated in the booking form may use the
property unless otherwise agreed with us. The maximum numbers of people,
including infants allowed at the property may not be exceeded. The Owner
has the right to terminate hire without prior notice and without refund
or compensation if the numbers are exceeded. A pro rata sum will automatically
be deducted from your security deposit for any additional adults/children.
11.1 We shall be allowed access to inspect the property prior to your
departure. We also have a right to access the property during your stay
to carry out maintenance and cleaning. Gardeners and pool maintenance
may enter the grounds during your stay, normally early in the morning.
12.1 The person signing the contract is responsible for the correct and
decent behaviour of the party. Should you or a member of the party not
behave in such a manner, we may use our absolute discretion to terminate
the holiday of the person(s) concerned. In this situation, the person(s)
concerned will be required to leave the accommodation. We will not have
any further responsibility toward such person(s) including any return
travel arrangements. No refunds will be made and we will not pay any expenses
or costs incurred as a result of the termination.
13. ADDITIONAL SERVICES AT THE PROPERTY
13.1 Payment for services such as additional cleaning and babysitting
is normally made on location.
14.1 Linen is included in the property. Linen is automatically changed
once a week. If you require more frequent changes you should request this
at the time of booking. (There may be an additional cost)
14.2 Beach and pool towels are never provided and therefore you should
take these towels with you.
14.3 We recommend that you take your own cot linen for your baby's comfort.
If you do not wish to take your own, please tell us so we can provide
15. SWIMMING POOL AND GROUNDS
15.1 The swimming pool is not open all year round. If your rental period
is outside May to September please check with us that the pool is open,
filled and ready for use. We cannot be responsible for low water temperatures
at any period, although we undertake to heat the pool during May to October
to 24 degrees. If you would like the pool hotter than this, we reserve
the right to charge for the extra heating, if requested.
15.2 Please note that swimming pools carry dangerous risks. Upon arrival
at the property you and all members of your party must take time to familiarise
yourselves with the location, layout and depth of the swimming pool. Please
take note of any pool warning signs, depth markings and other instructions
for use, which may be displayed. Pool safety is of the utmost importance.
Children must be supervised by an adult at all times. You and your party
agree to take full responsibility for the safety of all members of your
party in and around the swimming pool.
15.3 No glass or china is to be taken or used in the pool area. Plastic
glasses are provided. Should any glass or china fall into the pool, we
may need to empty, clean and re-fill the pool. This can take a number
of days. You may also lose your Security/ Damage Deposit as a result.
15.4 Young children must not be allowed to wander unaccompanied in the
grounds of the property.
16.SECURITY AND VALUABLES
Any valuables left at the property are left at your own risk. We are not
responsible for any loss. Proper care must be taken against theft and
burglary. It is essential and your responsibility to ensure all doors,
shutters, windows are closed and locked when leaving the property, or
when by the poolside/in the grounds. No refund can be given should you
decide to vacate the property as a consequence of a burglary.
18. ARRIVAL AND DEPARTURE
18.1 Arrival is after 16.00 hrs local French time (Normally GMT + 1 hour).
If your arrival is delayed you must inform us. Our details will be noted
on the directions sheet you will receive upon payment of the balance.
18.2 You must vacate the property by 10.00am on the day of departure.
If these times cause you difficulty, please advise us at the time of booking.
It may be possible to arrange for luggage to be left at the property.
20.1 We reserve the right to make modifications to the property specification
that are considered necessary in light of operating requirements. In the
interest of continual improvement we reserve the right to alter furniture,
amenities, facilities, or any part of any activities, either advertised
or previously available, without any prior notice. See also clause 7.
20.2 If we become aware of material changes after your booking has been
confirmed we will advise you before departure.
Pets are welcome only with our explicit permission. We reserve the right
to charge a supplement, and/or increase the security deposit. The number
of pets must be agreed prior to acceptance of booking. If you do not inform
us of any pets, we reserve the absolute right to request either the pet
is placed in kennels in France for the duration of your stay or your removal
from the property without refund or compensation.
22. OUR LIABILITY
22.1 We cannot be held responsible for noise or disturbance originating
beyond the boundaries of the property or which is beyond our control.
In the event that a source of reasonably obvious noise has been in existence
prior to your arrival and we are aware of this, we will contact you to
inform you of the disturbance.
22.2 We cannot be held responsible for the breakdown of mechanical equipment
such as pumps, boilers, swimming pool filtration systems, nor for the
failure of public utilities such as water, gas and electricity.
22.3 We shall not be liable for any loss, breach or delay due to any cause
beyond our reasonable control including, though not limited to act of
God, explosion, tempest, fire or accident, war or threat of war, civil
disturbances, acts, restrictions, regulations, bye-laws, or measure of
any kind on the part of the government or local authorities, strikes,
lockouts, or other industrial actions or disputes or adverse weather conditions.
In any case we shall be entitled to treat the contract as discharged
22.4 We cannot accept responsibility for events out of control e.g. bad
weather, delay caused by carrier company, breakdown of domestic equipment.
22.5 We cannot be held responsible for any injury, loss or damage to you
personally, your belongings or your vehicles when using the accommodation,
grounds, equipment or other amenities. The use of these amenities is entirely
at the your own risk and we accept no responsibility.
22.6 In the event of discharge our liability shall be limited to the return
of the sums paid to us in respect of the unused portion of the holiday
calculated on a pro rata daily basis.
23.1 We strongly advise that all your party have comprehensive travel
insurance and that E111 forms are carried.
24.1This contract and all matters arising out of it are governed by French
law and shall be deemed to have been made in France. We both agree that
any dispute, claim or other matter which arises out of or in connection
with your contract will be dealt with by a court of competent jurisdiction
25. DATA PROTECTION
In accordance with the 1998 data Protection Act we will ensure that:
25.1 The collation of personal information is fair and lawful.
25.2 We take responsibility for all personal information held and used
and that appropriate security measures are in place to protect this information.
25.3 We request full details of all party members on our booking form
as a safety measure whilst you are on vacation.
25.4 Please let us know if you would like your personal details to be
removed from our database, after your holiday. We may use this data to
update you Les Roches.
26.1 In common with most of rural France, we are serviced by a septic
tank. It is important that no sanitary or baby items are flushed down
the toilets and only French toilet paper is used (English toilet paper
is apparently indigestible to the septic tank flora!) Only toilet cleaners
suitable for septic tanks may be used. However, we will supply toilet
tissue and cleaner for you during your stay.
availability and cheaper prices for flights, ferries and hotel accommodation
Saturday to do the 'big supermarket shop' (supermarkets are closed Sunday
in the main).
guests to fully take part in the activities programmed for Saturday day
and evening (often the busiest day for events during the summer months).